Leadership Development Training Program

Organizations need to continually develop their leadership capabilities to gain the best results from their people to secure the organization's prosperity in the future. Today's leaders are faced with the challenge of ensuring that employees are equipped with the skills and development opportunities necessary to succeed, and, that management and supervisory competencies are consistent throughout the organization. Mary’s Leadership Development Programs focuses on core leadership competencies and practices including emotional intelligence and personal accountability.

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Leadership Training Modules

Mary will customize a Leadership Development Program and recommend a roll-out that is right for your organization.

Maximize Your Leadership Style

Explore your unique leadership style and the personality style of others to gain a greater understanding of how personality types of impact team dynamics by recognizing individuals’ strengths, motivators, needs and core values of each style. Learn effective collaboration strategies, fostering clear communication, building upon diverse work styles, and embracing differences to enhance team performance while learning to adapt and refresh your approach in various situations.

Lead and Manage Accountably

Learn how Emotional Intelligence shapes and develops your leadership skills and competencies, and how accountability impacts your credibility, assess your leadership effectiveness through a 360 exercise to identify strengths and opportunities, and a personal development plan.

Develop High Performing Teams

Overcome obstacles to team effectiveness by leveraging diverse work styles and mastering the five fundamental components of team success: trust, productive conflict, commitment, accountability, and results.

Master Crucial Communication Techniques That Achieve Results

Enhance the effectiveness of fundamental communication skills and the quality of your workplace interactions. learn to communicate clearly to reduce misunderstandings, recognize crucial behaviors that influence communication, techniques that encourage collaboration, and develop critical thinking skills to differentiate between facts and opinions, underlying perceptions and assumptions.

Manage Challenging and Courageous Conversations

This course equips leaders with essential skills to navigate conflict and facilitate difficult workplace situations and courageous conversations effectively.

Coach for Peak Performance

Uncover root causes of performance gaps, implement a continuous motivation plan, and develop the coaching skills needed for delivering meaningful, constructive and results oriented feedback.

Lead Change and Continuous Improvement

Develop change agent behaviors and implement strategies to overcome resistance. Cultivate a culture of innovation, encourage risk-taking, apply critical thinking tools and help build resilience in the face of challenges.

Facilitate Accountable Meetings

Develop essential skills needed to facilitate effective meetings that drive results using best practices for both in-person and virtual settings. Day 1 - facilitative tools, strategies and techniques. Day 2 – application in simulated meetings and peer feedback.

Interview for Hiring Success

Learn to assess candidates' knowledge, skills, and attitudes in relation to job requirements using competency-aligned questions and behaviour- based interviewing techniques that help you select the best candidate versus the best interviewee.

Present With Impact and Influence

This 2-day session focuses on developing essential presentation skills for leaders, emphasizing the importance of effective communication in conveying ideas, inspiring teams, and persuading stakeholders. Day 1 - Theory and Technique. Day 2 - Practicum and Feedback.

Personality Dimensions® Level I Certified Trainer Program

In order to deliver Personality Dimensions, individuals must first become a Certified Personality Dimensions (PD) Trainer. The Certified Level I Trainer Program is an opportunity for facilitators to add a new dimension to their facilitator toolkit.

Through this program you will experience and learn how to deliver Personality Dimensions workshops for diverse groups. You will learn how to deliver and facilitate related activities typically used in a PD workshop using practical skills, knowledge, and adult learning principles.

For an overview of this train-the-trainer program and the specific training and coaching provided, contact Mary at [email protected] about becoming a Level 1 Personality Dimensions Certified Trainer.

Personality Dimensions® Level I Certified Trainer Program

For an overview of this train-the-trainer program and the specific training and coaching provided, contact Mary at [email protected] about becoming a Level 1 Personality Dimensions Certified Trainer.

Create the Customer Experience by Achieving Service Excellence

This 3-part program is comprised of best practices for creating a culture of service excellence by focusing on the most critical areas of service delivery that directly influences your reputation and ratings. It is designed for front line service providers and all levels of leadership.

Enhancing Customer Interactions & Experiences

This first segment emphasizes understanding various customers’ interaction styles, including their needs, likes, values, expectations, and potential stressors. Gain invaluable insight about the impact that different perspectives and perceptions has on customer interactions and the customers’ experience.

Meeting & Exceeding Customer Expectations

This next segment covers critical customer service assessment traits, maximizing customer experience, and strategies for "making it right" for customers. It includes communication strategies, conflict resolution techniques, and lessons from world-class customer service organizations.

Creating a Culture of Personal Accountability, Consistency and Commitment to Customer Success

The final segment focuses on measuring against world-class best practices, achieving successful internal/external customer experiences, establishing quality service standards, fostering personal accountability, and committing to customer success through action plans and follow-up strategies.

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