Moving Performance from Ordinary to EXTRAORDINARY

”I’ve worked with Mary for many years in a variety of roles, including General Manager of Formet Industries. Mary is smart, intuitive and extremely talented at maximizing personal and team performance through leadership development, coaching, collaboration, ownership, and accountability. I guarantee it because I’ve seen it happen, and I recommend Mary to every one of our General Managers within Cosma. The feedback that I receive from people that utilize Mary is always the same – she is the best coach that they’ve ever come across.”

”I have had the pleasure of having my teams work with Mary on numerous occasions and can honestly say the programs Mary teaches are by far the most practical, common sense approach to improving the customer experience. Both internal and external customers will see a benefit starting the first day your employees begin the program. Mary creates the most unique and fun learning environment that had our employees laughing and eager to put their new skills into practice.”

”Mary has led Assured Automotive’s Legendary Customer Experience Initiative. Assured is committed to the professional development of our staff and I can attest to the fact that our investment in Mary’s training and development is by far and away the best training investment our organization has ever made. Mary’s sessions are engaging, entertaining, knowledge filled and extremely beneficial. Mary has an uncanny ability to connect with our staff and provide position specific (real world) learnings that are immediately actionable by our staff. Our staff really look forward to their sessions with Mary and everyone has expressed their complete satisfaction with the sessions. Furthermore, they have conveyed that this is the most helpful and useful training that they have ever attended. Mary has become much more than a training resource for Assured……I consider her an integral part of the Assured Team!!”

”Mary DiCaro has been a mainstay of the Magna Training Program for many years. She makes understanding the principles of leadership and effective communication easy to learn through her energetic and enlightening seminars. The stickiness of her training methods makes the importance of her message hard to forget.”

“Mary is not a commodity as a professional educator. She has the capability to read people and communicate with them in their own style. She has an exceptional ability to get to the bottom of what we need as a group, and she is there to hold us to what we say we’re going to do. Her level of care and accountability is rare.“

“Mary DiCaro is an inspiring teacher. She has helped me bring leaders from across our organization together to work as a cohesive group in support of new directions. With Mary’s assistance we quickly became a high performance team that knew and understood each others’ strengths and could call upon the right talents to overcome any challenge. Through her coaching she has helped me understand my own strengths and how to best work with and bring out the best in the team members around me.“

“Working with Mary was a wonderful and unique experience. A great combination of theoretical and practical learning in a safe, professional and entertaining atmosphere. Most importantly, we have the tools to ensure that what took place in the 3 sessions gets translated into our daily routine and our way of doing business and our culture.“

“Our Customer Service team did the True Colours workshop during a pretty stressful time – the team needed something to pull together and help shift their perspective in how they viewed and dealt with the challenges we were facing. The workshop was outstanding! Mary DiCaro is a fabulous facilitator. Her energy and knowledge is unmatched. Without exception everyone said it was the best workshop they had ever attended!"

“Mary DiCaro’s passion and talent combine to create a learning environment that is engaging and our employees always rave about the wonderful experience they have when attending her workshops.”

“Through her customized training programs, Mary was able to enlighten us all to better understand one another by showing us how to maximize our effectiveness and achieve greater results. The impact to productivity was immediate, causing employee engagement and satisfaction ratings to rise to record levels! I owe a great deal of the success of the teams I have managed, both at Bell and at Lafarge, to Mary!”

“I just wanted to congratulate you on a job well done! You were one of the better speakers the CMA district has engaged to help educate people about the benefits of networking – definitely an area most of us can brush up on. You really drove the key points home tonight – we were very impressed! We look forward to having the opportunity to host other events with you.”

“You did a fantastic job presenting ‘The Art of Networking.’ This was my second time seeing you present through the CMA, and it was my first experience that motivated me to come out to see you again. Networking was not something I saw as fun and interesting (being a green personality type), but you made it well worthwhile. You are very professional! I normally do not go out of my way to make comments or compliments, but in your case, it is warranted. You are a refreshing change from the norm. Excellent work! Keep it up.”

“Mary has demonstrated the ability to assess, listen, communicate, and guide our leaders during the many training and coaching sessions conducted. Her expertise, sense of humour, quick wit and ability to challenge participants perceptions compliments the learning experience. I do not hesitate to contact her for guidance to address tenuous situations.”

“I attended your presentation – The Power of CHOICE. Thank- you for providing an informative (not to mention entertaining) experience. It’s been a while since I’ve heard a motivational speaker that really wowed me!”

“Mary’s training sessions are well-balanced with insight and humor. She is a master at getting active participation and in providing valuable insight in human behavioral traits and communication styles. The Colours training is an ongoing staple in supporting our Company’s philosophy of integration and communication.“

“Without exception, the feedback we received from the Developing Leaders program participants at the Ministry of Transportation has been tremendous! You were able to fully connect with participants because of your depth of understanding of the subject and ability to translate concepts in a meaningful and relevant way. Your delivery was outstanding and your humour memorable!”

“Mary is a results oriented business trainer and coach. Her ability to intuitively assess her audience and their needs, impacted our group quickly, resulting in a demonstrated and lasting increase in elevated service outcomes to our customer service quality level.”